Our Commitment
CLL Group (CLL) have established this policy to show our commitment to identifying and fulfilling our
clients’ requirements to ensure their satisfaction with the service we provide as well as our commitment
to continually improve our management system.
How we will achieve it
Client Focus
CLL have made a commitment to understand our current and future clients’ needs meet the
requirements and strive to exceed their expectations.
Lead from the Top
Our Directors have committed to creating and maintaining a working environment and will
lead by example to ensure that our clients’ requirements are always delivered on our
projects.
Reward Success
CLL will encourage participation from our workers and identify and reward performance
while maintaining a quality and safe culture.
Internal Standards
CLL will implement internal standards and processes to ensure compliance and increase
efficiency. Objectives will be created and reviewed regularly ensuring we reach our targets.
Learn & Improve
CLL will learn from lessons and experiences and we will ensure that issues are communicated
and resolved as quickly and effectively as possible.
Be Proactive
CLL will train workers and ensure that workers have the right competency to do their work to
the required standard and delivers a quality service to all projects. CLL will utilise the latest
industry practices and comply with regulatory requirements.
Communication
This policy will be communicated to all interested parties including workers and clients as well
as being made available to the wider community if required.
QA180 – Version 02
Next review date: August 2024